Privacy Policy

Effective Date: July 30, 2026

Cool Guys Comfort (“Cool Guys Comfort,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit coolguyscomfort.com, contact us, use our website chat features or otherwise interact with our website.

This Privacy Policy applies to information collected through this website. It does not necessarily apply to information collected through third-party websites, financing providers or services that maintain their own privacy policies.

1. Information We Collect

We may collect information in the following ways.

Information You Provide

When you submit a contact form, request service, communicate through website chat, call, email or text us, you may provide information such as:

First and last name
Email address
Telephone number
Service address or general location
Information about your heating, cooling or indoor air-quality needs
Preferred appointment or contact details
The contents of messages you send to us
Any other information you voluntarily provide

Please do not submit Social Security numbers, payment-card information, financial-account information, medical information or other highly sensitive information through a general website contact form.

Information Collected Automatically

When you visit the website, we and our service providers may automatically collect certain technical and usage information, including:

Internet Protocol address
Approximate location derived from an IP address
Browser and device type
Operating system
Screen size and language settings
Referring website or advertising source
Pages viewed and links selected
Date and time of a visit
Form-interaction and successful-submission events
Advertising and cookie identifiers
Chat-widget activity
General website navigation and engagement information

We may use cookies, pixels, tags, local storage and similar technologies to collect this information.

2. How We Use Information

We may use collected information to:

Respond to questions and service requests
Schedule appointments and provide estimates
Communicate by telephone, email or text about an inquiry
Provide HVAC installation, repair, maintenance and related services
Maintain customer-service and business records
Operate and improve the website
Understand how visitors use the website
Measure form completions, telephone clicks and other website activity
Measure and improve advertising performance
Create or measure advertising audiences where permitted
Prevent spam, fraud, misuse and security threats
Comply with legal, tax, insurance and regulatory obligations
Protect our rights, customers, employees and business

We may also use information for other purposes disclosed when it is collected or with your permission.

3. Contact Forms and Analytics

Information entered into our contact forms is used to process and respond to the inquiry.

We configure our website analytics so that analytics and advertising platforms may receive a generic indication that:

A visitor started interacting with a form; or
A form was successfully submitted

We do not intentionally send the name, email address, telephone number or message entered into a contact form to Google Analytics as event data.

Our website uses technical safeguards intended to reduce the risk that email addresses or common personal-information query parameters are inadvertently transmitted to Google Analytics. Visitors should nevertheless avoid placing personal information in URLs or submitting highly sensitive information through ordinary website forms.

Google requires websites using Google Analytics to disclose its use and how Google collects and processes data.

4. Cookies and Similar Technologies

We use cookies and similar technologies for:

Necessary website functions
Remembering cookie preferences
Website analytics
Measuring advertising performance
Supporting website chat and communications
Understanding how visitors interact with the website

Cookie Categories

Necessary cookies support essential website functionality, security and the storage of privacy preferences. These technologies may remain active because the website may not function properly without them.

Analytics technologies help us understand website traffic, page usage, form starts, successful submissions, video engagement and other general website activity.

Marketing technologies may help us measure advertisements, attribute inquiries to marketing campaigns and show or optimize advertising on third-party platforms.

Your Choices

The website currently uses a United States opt-out configuration. Analytics and marketing technologies may be enabled when you arrive unless you change your preferences.

You may use the cookie banner to:

Accept all cookies
Reject nonessential cookies
Choose separate Analytics and Marketing preferences

You may reopen the cookie-preference panel through the Cookie Preferences link or icon available on the website.

Rejecting nonessential cookies changes how future website activity is processed from that point forward. It may not delete or retract information already transmitted before the preference was selected.

Blocking or deleting cookies through your browser may affect certain website features.

5. Analytics and Advertising Services

We use service providers to operate and support our website and business, including providers for website hosting, forms, email delivery, customer communications, analytics, advertising measurement, security, spam prevention, scheduling, and customer management. These providers may process information only as needed to provide their services to us.

Depending on the features and advertising campaigns active on the website, we may use the following services.

Google Tag Manager and Google Analytics

Google Tag Manager helps us manage website measurement tools. Google Analytics helps us understand general website traffic and engagement.

Google Analytics may collect information such as device and browser information, approximate location, page activity, referral information and cookie or device identifiers. We do not intentionally transmit recognizable personal information entered into website forms to Google Analytics.

Google Ads

We may use Google Ads conversion measurement, remarketing or related advertising services. These services may use cookies or similar identifiers to measure advertisements and website actions.

Meta Technologies

We may use Meta Pixel or related Meta business tools to measure activity associated with advertisements on Facebook and Instagram.

Unless we specifically disclose otherwise, we do not intentionally configure Meta to automatically collect contact-form names, email addresses, telephone numbers or message contents from this website.

TikTok Technologies

We may use TikTok Pixel to measure visits and actions associated with TikTok advertising.

TikTok technologies may receive device, browser, page, event, cookie, and IP-related information when active. We do not intentionally configure TikTok to automatically collect the contents of website contact forms.

Metricool

We may use Metricool to obtain website-level reporting alongside social-media and advertising reporting. Metricool tracking will be treated as an analytics technology when installed.

Consent Controls

Where technically supported, analytics and advertising tags are managed through Google Tag Manager and connected to the website’s cookie-preference categories.

Rejecting Analytics should prevent or limit analytics technologies controlled by those settings from processing future activity. Rejecting Marketing should prevent or limit advertising technologies controlled by those settings from processing future activity.

6. Website Chat, Texting and Podium

We may use Podium or a similar provider to offer website chat, text messaging and customer communication.

When the chat widget loads or is used, the provider may process:

Device and browser information
Page URL and referral information
Session or visitor identifiers
Widget-load and interaction events
Name, telephone number and message contents voluntarily submitted through chat

Information submitted through chat may be provided to Cool Guys Comfort and the chat provider so that we can respond to the inquiry.

By submitting a telephone number through a form or chat feature, you authorize Cool Guys Comfort to contact you about your inquiry by call or text. Message and data rates may apply. Consent to receive marketing messages is not a condition of purchasing services unless clearly stated otherwise.

7. SMS / Text Messaging Terms

By providing your telephone number through a form, chat, or phone call, you consent to receive text messages from Cool Guys Comfort related to your service inquiry, appointment scheduling, service updates, estimates, invoices, and occasional promotional offers.

Program: Cool Guys Comfort customer communications
Message frequency: Varies based on your interaction with us
Cost: Message and data rates may apply
Help: Reply HELP or contact iwant@coolguyscomfort.com / (609) 225-4656
Opt out: Reply STOP to any message to unsubscribe from promotional texts
Carriers: Carriers are not liable for delayed or undelivered messages

Consent to receive marketing texts is not a condition of purchasing any goods or services. Opting out of promotional messages does not end transactional messages tied to an active service request, appointment, or billing matter.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who help deliver our services (scheduling, CRM, texting platform) is permitted.

8. Website Forms and Email Delivery

Our forms are currently provided through WPForms.

Form submissions may be:

Stored in the WordPress website database
Sent to authorized Cool Guys Comfort personnel
Delivered through an email or SMTP service
Processed by website hosting, spam-prevention or security providers

These providers process information as needed to host, secure, transmit or deliver the inquiry.

9. Financing Providers and External Websites

The website may link to third-party financing providers, including South Jersey Gas and Wells Fargo. Cool Guys Comfort’s financing page directs visitors to third-party applications that are subject to credit approval.

When you leave our website and submit information directly to a financing provider, that provider’s privacy policy and terms govern its collection and use of your information.

We do not control the privacy practices, security or content of third-party websites.

10. Embedded Content and Third-Party Features

Pages may contain embedded or linked content such as:

YouTube videos
Google Maps
Social-media content
Review widgets
Financing applications
Scheduling or communications tools

Embedded content may allow the third-party provider to receive technical information about the visitor and the page being viewed. Nonessential embedded technologies may be subject to the website’s cookie-preference settings where technically supported.

11. When We Disclose Information

We may disclose information to:

Employees and authorized representatives
Website hosting and maintenance providers
Form, email and communications providers
Customer-service, scheduling and CRM providers
Analytics and advertising platforms
Spam-prevention and security providers
Financing providers when you intentionally visit or apply through their services
Professional advisers such as accountants, insurers or attorneys
Government or law-enforcement authorities when legally required
A buyer, successor or related party involved in a merger, sale or transfer of the business

We do not sell customer information for money. We do use Google Ads, Meta, and TikTok advertising tools that may qualify as “targeted advertising” or “sharing” under some state privacy laws. You can opt out of these by rejecting Marketing cookies in our cookie preferences panel.

12. Data Retention

We retain information only for as long as reasonably necessary for purposes such as:

Responding to inquiries
Scheduling and providing services
Maintaining customer and warranty records
Preserving tax, insurance and business records
Resolving disputes
Preventing fraud or abuse
Complying with legal obligations

Typical retention periods:

Chat transcripts (Podium): Per Podium’s retention settings

Customer service records (installations, repairs, warranties): 7–10 years after the last service, to support warranty claims and manufacturer requirements

Tax and financial records: 7 years

Website form submissions with no follow-up: 2 years

Marketing email/SMS lists: Until you unsubscribe, plus a short suppression period

Website analytics: Per Google Analytics default retention (currently 14 months)

Analytics and advertising providers may maintain information according to their own retention settings and policies.

13. Data Security

We use reasonable administrative, technical and organizational measures intended to protect information from unauthorized access, alteration, disclosure or destruction.

These measures may include access controls, security software, spam protection, encrypted website connections, software updates and reputable hosting or service providers.

No website, network, database or transmission method can be guaranteed completely secure.

14. Children’s Privacy

This website and Cool Guys Comfort’s HVAC services are intended for a general adult audience. The website is not directed to children.

We do not knowingly use personal information from minors for targeted advertising.

A minor may occasionally contact us about employment or another legitimate inquiry. When we know that information relates to a minor, we will use it only as reasonably necessary to evaluate and respond to that inquiry, comply with employment or legal requirements and maintain appropriate records.

We do not intentionally add known minors’ contact information to advertising audience lists.

We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us and we will delete it.”

15. Employment Inquiries

Information submitted in connection with a job or seasonal-employment inquiry may be used to:

Evaluate the inquiry
Communicate about employment opportunities
Verify eligibility, age, availability or qualifications
Comply with youth-employment and other applicable laws
Maintain appropriate hiring records

Employment-inquiry information is not intentionally used to create advertising audiences.

16. Your Privacy Choices

Your Privacy Choices

You may contact us to:

Ask what personal information we have about you
Correct inaccurate information
Request deletion of information we’re not required to retain
Unsubscribe from marketing email (use the unsubscribe link) or texts (reply STOP)
Adjust cookie and advertising preferences (Cookie Preferences link in the site footer)

To make a request, email iwant@coolguyscomfort.com with “Privacy Request” in the subject line, or call (609) 225-4656. We’ll respond within 30 days. We may need to verify your identity before acting on access or deletion requests. We may retain information required for tax, warranty, insurance, legal, or safety records.uest does not require selecting every available privacy right. You may simply explain what you are requesting.

17. Marketing Communications

You may opt out of promotional email by using the unsubscribe instructions in the message, when available.

You may opt out of promotional text messages by replying STOP.

Opting out of promotional messages does not prevent us from communicating about:

An active service request
A scheduled appointment
An estimate
Work being performed
Billing or account matters
Safety or service-related information

18. Changes to This Policy

We may update this Privacy Policy as our website, technology, providers or legal obligations change.

The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through the website or another appropriate method.

19. Contact Us

For privacy questions or requests, contact:

Cool Guys Comfort
Galloway Township, New Jersey 08205
Email: iwant@coolguyscomfort.com
Phone: (609) 225-4656

Please write “Privacy Request” in the email subject line and explain the nature of your request.